Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about our products, ordering, and shipping below. If you can't find what you're looking for, please don't hesitate to [contact us](link to your contact page).

Products & Sizing

Q: What is a sarong, and how can I wear it?
A: A sarong is a versatile piece of fabric, often wrapped around the waist or chest as a cover-up. It's a beach essential that can also be styled as a skirt, dress, or even a scarf. For styling inspiration, follow us on social media @nouelle!

Q: What is the difference between your collections?
A: We have four main collections designed for different needs and occasions:

• Luxe Sarongs: Made from premium, elegant fabrics like silk for a sophisticated look.

• Cotton Sarongs: Soft, breathable, and perfect for everyday comfort.

• Beach Sarongs: Lightweight and quick-drying, ideal for a day by the water.

• Mini Sarongs: A shorter, flirty length for a modern, playful style.

Q: How do I choose the right size?
A: Our sarongs are designed to be versatile and typically one-size-fits-most. The dimensions for each product are listed in the description. If you are looking for a more generous wrap or prefer a longer length, we recommend checking the 'Luxe' or 'Cotton' collections.

Q: How do I care for my sarong?
A: Care instructions vary by fabric. Generally, we recommend hand washing in cold water with a mild detergent and laying flat to dry to preserve the color and fabric quality. Please check the specific care label attached to your sarong.

Ordering & Payment

Q: How can I place an order?
A: Simply browse our collections, select your favorite sarong, choose the quantity, and click "Add to Cart." When you're ready, proceed to checkout where you will enter your shipping details and payment information.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient checkout.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your data's security is our top priority.

Shipping & Delivery

Q: Where do you ship from?
A: We ship all orders from our warehouse in Hong Kong.

Q: What are your shipping options and costs?
A: We offer several reliable shipping options at checkout. The cost and estimated delivery time will be calculated and displayed based on your location. We offer both standard and expedited shipping.

Q: How long will it take to receive my order?
A: Delivery times depend on your location and the shipping method chosen. After processing (1-2 business days), standard international shipping typically takes 7-14 business days. Expedited options are faster.

Q: Can I track my order?
A: Yes! Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey to you.

Returns & Exchanges

Q: What is your return and exchange policy?
A: We want you to be completely happy with your purchase. Please review our full [Return & Exchange Policy](link to your policy page) for detailed information on timeframes, conditions, and the process. Please note that for hygiene reasons, all items must be returned in their original, unworn condition with tags attached.

Q: I received a damaged or incorrect item. What should I do?
A: We're sorry for the inconvenience! Please contact us immediately at nouelle01@outlook.com with your order number and photos of the item received. We will quickly resolve the issue for you.

Still have questions?

Our customer service team is happy to help! Reach out to us at nouelle01@outlook.com.