Nouelle Refund & Return Policy
Contact: kayohome@outlook.com (Mon-Fri, 9AM-6PM HKT)

1. Returns & Exchanges
We accept returns/exchanges within 14 days of delivery date if:
 Items are unworn, undamaged, and in original packaging
 Tags and certificates are intact
 Final sale items excluded (personalized/custom pieces, gift cards)

2. How to Initiate a Return
Email us first at kayohome@outlook.com within 14 days of delivery with:

Your order number

Item(s) for return

Reason + photos if defective

We’ll email:

Return authorization (RMA) number

Approved return method

Hong Kong return address

3. Return Shipping
Customer responsibility: You cover return shipping costs

Strongly recommended: Insured tracking service (we’re not liable for lost returns)

Original shipping fees: Non-refundable

4. Refund Processing
Timeline: Within 14 days of receiving your return

Method: Original payment (PayPal/bank refund delays may apply)

Deductions: Refund = item price only (shipping/taxes excluded)

5. Exchanges
Subject to identical return conditions

Available for same item in different size/color (stock permitting)

Email us first for exchange authorization

6. Damaged/Defective Items
Contact us within 48 hours of delivery with:

Order number

Photos/video of damage/defect
We’ll cover return shipping and provide:
 Replacement (if available) or
 Full refund (item + original shipping)

7. Non-Returnable Items
Earrings for hygiene reasons (unless defective)

Personalized/engraved items

Gift cards

Items without RMA number

8. International Returns
Customs forms: Mark as "RETURNED GOODS" with declared value ≤ USD 20

Duties/taxes: Not refundable; returns may incur import fees

9. Final Sale Items
Clearly marked "FINAL SALE" at checkout:

No returns/exchanges

Includes clearance/limited-edition pieces