Track Your Order

How to Track:
Check Your Inbox
After placing your order, you’ll receive a confirmation email with your order number and a tracking link.

Click Your Tracking Link
Follow the link to see real-time updates from our shipping partners.

Visit Our Order Lookup Tool
Can’t find the email? Enter your order number and email here for instant status updates.

⏳ What to Expect:
Processing Time: Orders typically ship within 1-2 business days (excluding weekends/holidays).

Shipping Updates: You’ll get an email when your package ships and another when it’s out for delivery.

Delivery Times: Vary by location and carrier – your tracking link will show estimated arrival dates.

❓ Common Questions:
"My tracking hasn’t updated in a few days!"
Don’t worry! Carriers sometimes take 24-48 hours to scan packages at busy hubs. If it’s stuck beyond 5 days, email us.

"The status says ‘Delivered’ but I don’t see it!"
Check with housemates or building security first. Still missing? Contact us within 48 hours so we can help!

"Can I change my delivery address?"
Reach out immediately if your order hasn’t shipped! Once shipped, changes may not be possible.

Need Help?
We’re here for you! Contact our support team at:
📧 nouelle01@outlook.com
(Please include your order number for faster service!)

We’ll get back to you within 24 hours on weekdays.